1.Do you ship worldwide?
Usually we ship dresses by DHL,UPS,TNT,DPD etc.
2.Can I get my order faster?
Yes,sure.We can supply rush order service,it will need rush order fees,if you want to know more,pls contact with our service.
3.Can I place dresses in other colors?Any Extra Cost?
Yes,we can do dresses in custom color,and there is not extra cost.Please choose the "custom color" option when you check out,and leave your color in order note when you check out.
4.What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure high quality and it's never be our intention to send out damaged or faulty goods.
5.When will I receive my items after I place an order?
Normally, it takes 7-15 business days for tailoring and 3-7 business days for shipping.
6.What if I don’t like the item, can I return it back?
It depends, if your product arrives in a defective manner, mis-shipped or color error, you are qualified to get refund. However, if the item is not faulty or it is made in accordance with the size you selected but does not fit, please note that we will Not accept your return application.
7.How can I make a change on my order?
Before you proceed to check out you can leave your request about the products in order note. We will check it carefully and try our best to satisfy you. If your order is requested urgently, it is better for you to contact us in 2 hours after you’ve paid. In addition, if you have already paid and need a change, please contact our customer service representatives immediately, we will discuss with the tailors to see if it is possible. However,refund&exchange is not available when your order is finished.
8.What payment methods do you accept?
We currently accept PayPal payment. If you don’t have PayPal account,you can open one which is very easy.
9. How can I receive a full refund?
After confirmation, please return your items and give us the tracking number for next steps, it normally takes 3-5 business days to make a refund and our customer service representatives will inform you by e-mail after refund has been successfully issued.